- Personal Identification Data: Name, shipping address, billing address, email address, phone number, and account login credentials.
- Transaction & Financial Data: Details about payments to and from you, and details of products you purchase from us. Note: We do not store your credit/debit card numbers or UPI PINs. All payments are processed securely through our authorized payment gateway partner (PhonePe).
- Location Data: For our hyper-local quick commerce delivery service, we may collect precise or approximate geographical location data from your device (with your explicit permission) to map delivery routes and ensure timely delivery.
- Technical Data: IP address, browser type, operating system, device identifiers, and page response times.
2. How We Use Your Information
We use the information we collect to provide a seamless, secure shopping experience, including:
- Processing, fulfilling, and delivering your orders.
- Managing your user account and handling customer service inquiries.
- Processing financial transactions securely via our integrated payment gateway.
- Notifying you about updates to your order, delivery tracking, or changes to our services.
- Announcing upcoming features and expansions, such as our upcoming Pharmacy and Healthcare line.
- Preventing fraudulent transactions and maintaining the security of our platform.
3. Sharing and Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. We only share information with trusted service providers necessary to run our operations:
- Payment Partners: Your transaction details are shared securely with PhonePe to process payments and handle refunds or transaction failures.
- Delivery Partners: Your name, address, and phone number are shared with our local logistics personnel to fulfill your quick-commerce orders.
- Legal Obligations: We may disclose your information if required by law, court order, or government authority to comply with legal compliance frameworks.
4. Data Security
We implement robust administrative, technical, and physical security measures to protect your personal information. Your connection to zuppykart.com is encrypted using SSL (Secure Socket Layer) technology. While we take all reasonable steps to secure your data, please be aware that no security measures are 100% impenetrable over the internet.
5. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience, remember items in your shopping cart, and analyze website traffic. You can choose to disable cookies through your browser settings, but doing so may disable some features of the Zuppykart storefront.
6. Your Rights
You have the right to access, update, correct, or request the deletion of your personal data stored with us. You can manage most of your profile details directly from your Zuppykart account dashboard, or you can contact our support team for assistance.
7. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted immediately on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed.
8. Contact Us & Grievance Officer
If you have questions, concerns, or complaints about this Privacy Policy or how your data is handled, please reach out to us at:
- Email: support@zuppykart.com
- Phone: +91 7011419346
- Address: PMR9+2H2, Naiganj, Olandganj, Jaunpur, Uttar Pradesh 222002.