Food Safety & FSSAI Compliance

Welcome to Zuppykart. We are committed to ensuring the highest standards of food safety, hygiene, and regulatory compliance across our digital quick-commerce network. In strict accordance with the Food Safety and Standards (Licensing and Registration of Food Businesses) Regulations and the FSSAI E-Commerce Guidelines, this page outlines our compliance framework, licensing details, and operational policies.

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1. Platform Licensing Details

Zuppykart operates as an E-Commerce Food Business Operator (FBO) marketplace platform under the rules established by the Food Safety and Standards Authority of India (FSSAI).

• Platform Corporate Name: Zuppykart Commerce LLP.
• FSSAI Central License Number: [Application Status: Under Review / Application No: 10260708108822297] (Note: Once your license is issued, placeholder text will replace with fssai actual 14-digit Central License Number)

2. Seller and Vendor Compliance Mandates

As an intermediary e-commerce marketplace platform, Zuppykart enforces a zero-tolerance policy regarding food safety compliance for all onboarded merchants:

• Mandatory Licensing: No food business operator, merchant, dark store partner, or restaurant is permitted to list food products or fulfill orders via Zuppykart without providing a valid 14-digit FSSAI License or Registration number.
• FSSAI Number Display: The specific FSSAI license/registration number of the respective seller or brand owner is prominently displayed on the merchant profile page and individual product listings before a customer concludes a purchase.

3. Product Display & Mandatory Pre-Purchase Declarations

To enable informed consumer choices, Zuppykart ensures that the following mandatory product details provided by the manufacturers/sellers are visible to users prior to purchase:

• Principal Display Panel (PDP): Clear digital images of the product packaging showing the ingredients list, nutritional information, net weight, and country of origin.
• Dietary Identifiers: Legible and clear displays of the mandatory green dot (Vegetarian) or brown triangle (Non-Vegetarian) symbols on all relevant food items.
• Shelf-Life Policy: In compliance with FSSAI directives, Zuppykart enforces inventory checks ensuring that no pre-packaged food product is delivered to a consumer with less than 30% of its shelf life remaining, or fewer than 45 days prior to its expiry date (whichever is applicable).

4. Supply Chain Hygiene & Last-Mile Delivery

Zuppykart takes meticulous care to safeguard food quality during transit:

• Cross-Contamination Prevention: Food items and non-food items are strictly segregated during handling, packaging, and transit to prevent cross-contamination.
• Trained Delivery Fleet: All delivery personnel undergo basic food safety and hygiene training regarding the safe transit and handling of perishable and non-perishable consumables.

5. Product Recall and Grievance Redressal Mechanism

Zuppykart maintains a robust tracking system to address food safety concerns immediately:

• Immediate Delisting: In the event of a product recall issued by the FSSAI, the brand owner, or a manufacturer, Zuppykart will immediately delist the non-compliant food product across the platform.
• Consumer Complaints: If you have any grievances, complaints, or safety concerns regarding a food product purchased via our platform, you can escalate the matter directly to our designated team.